Franco Markets Privacy Policy

Last updated: 17/01/2026

1. Introduction

Franco Markets (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information when you:

Visit our website, and/or
Complete our online stallholder booking/application form.

This policy applies to all stallholders, website visitors, and individuals who interact with Franco Markets.

2. What Personal Information We Collect

We collect personal information that you provide when completing our online stallholder application form, including:

Full name
Email address
Phone number
ABN (Australian Business Number)
Business name
Business address
Product description
Product photos

We also collect payment information when you pay online through the Local Stalls platform, which uses Stripe to process credit card payments. We do not store credit card details on our systems.

3. How We Collect Information

We collect personal information when you:

Complete the online stallholder application/booking form
Submit supporting documents or photos
Contact us via email or phone
Make payments through Local Stalls/Stripe

4. How We Use Your Personal Information

We use your personal information for the following purposes:

Processing and managing stallholder applications and bookings
Communicating with you regarding your application, booking, event updates, and operational requirements
Managing payments and issuing receipts/invoices
Managing event logistics and stallholder coordination
Complying with legal, safety, insurance, and venue requirements
Responding to enquiries and providing customer support

5. Data Retention

We retain stallholder personal information for as long as the business remains operational.

6. Disclosure of Personal Information

Your personal information may be shared with the following parties where necessary:

Franco Markets staff who require access to manage bookings and events
Insurance companies or venue staff if required for insurance, safety, or operational reasons
Local government or council if required to comply with legal or regulatory obligations

We will only share your information when there is a legitimate reason to do so, and where required or permitted by law.

7. Payment Processing

Payments made through our online booking system are processed by Local Stalls, which uses Stripe for credit card processing. We do not collect or store your credit card details. Stripe handles payment processing in accordance with their privacy policy and security practices.

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure data storage, access controls, and staff training.

However, no online method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies & Tracking

At this stage, we do not use Google Analytics or any third-party tracking tools. Our website may use basic cookies necessary for site functionality.

10. Email Marketing

We do not currently engage in email marketing. If we begin email marketing in the future, we will obtain your consent and provide a clear opt-in process. You will be able to unsubscribe at any time.

11. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal or business retention requirements)
Withdraw consent for processing (where applicable)

To exercise any of these rights, please contact us using the details below.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Franco Markets
Email: hello@francomarkets.com.au

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated “Last updated” date.

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